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Most garage door issues can wait a day or two for a scheduled repair. A few can't. Knowing which is which helps you protect your home, your car, and yourself while you get a technician on the way.

When it's a true emergency

Treat these situations as urgent and call for same-day service:

  • 1The door is stuck wide open. An open garage is a security risk and an open invitation for weather, pests, and theft.
  • 2A spring has snapped. You'll usually hear a loud bang. The door becomes extremely heavy and dangerous to operate manually.
  • 3The door has come off its track. A door that's visibly crooked or hanging at an angle can fall without warning.
  • 4A cable has snapped or is fraying badly. The door may drop suddenly or become unbalanced.
  • 5The door won't close and you're leaving for an extended period. An unsecured entry point to your home shouldn't wait.

What not to do while you wait

Don't try to force the door open or closed, and don't disconnect the opener to operate it manually if a spring or cable has failed — the door can drop suddenly and without warning. Keep children, pets, and vehicles clear of the doorway until a technician arrives.

"If you hear a loud bang followed by a door that suddenly feels impossible to lift, stop — that's almost always a broken spring."

Same-day service in Belleville and beyond

Door-O-Matic offers same-day emergency service for exactly these situations. When you call, try to have the make and approximate age of your door handy — it helps our technicians arrive with the right parts the first time. Every repair, emergency or scheduled, is backed by our 2-year parts and labor warranty.